Service Terms
The terms our service runs on, kept short and plain.
The call-out fee
An R250 call-out fee applies to every visit. It covers the technician's trip to your address.
The quote
The technician assesses the job on site and gives you the price before any work starts. Nothing is done until you agree. If the job turns out to need more than was quoted, we stop and ask you before doing anything extra.
Proof of ownership and authority
Work is carried out for the person who owns or lives in the property, or for a party with the right to instruct us on their behalf: for example a landlord, letting agent, body corporate or company. The technician can ask to see identification together with a utility bill or lease, or a signed go-ahead from the owner or body corporate, before any lock is opened or swapped. Safes and vehicles are opened only once you've shown ownership or the owner's authority. We may decline a job if we aren't satisfied.
Paying
Payment is by EFT, cash or card. For EFT we'll give you our banking details, and you receive an invoice for your records.
If the work can't be completed
Now and again the hardware is past saving or a matching part simply can't be sourced. If so, you'll be given the alternatives to choose from. The R250 pays for the visit; anything beyond that is charged only if you've approved it.
Services we don't provide
Key cutting and key duplication aren't offered, and we have no shop or walk-in premises.