Privacy Notice
This notice covers the personal information we receive when you use this website, phone us or send a WhatsApp message: the categories we hold, our reasons, the outside providers involved, and what you're entitled to under South Africa's POPI Act (Act 4 of 2013).
Responsible party
Mobile Locksmith Johannesburg is the responsible party for the personal information described here. Our information officer can be reached at lorenjordan333@gmail.com.
What we collect
- Enquiry form submissions: your name, phone number, suburb, the problem you describe and the page you were on. We use these to reply to you and book the visit.
- Phone calls and WhatsApp: the number you call or message from and whatever you share, photos included, which we use to respond and carry out the job.
- Job records: the address, the work done and the invoice. We need these to carry out the job, to keep our accounts and tax records, and to deal with any questions afterwards.
- Site statistics: if switched on, overall counts such as page visits, call and WhatsApp button taps and form submissions. These figures aren't used to identify you.
Who else sees it
We never sell your information. It's shared only to the extent needed with the providers we depend on: the host that serves this site, the service that delivers form submissions to our inbox, Meta when WhatsApp is used, and the accountant who handles our invoices. Some of these providers keep data outside South Africa; where they do, we rely on them to protect it to the standard POPIA sets.
Retention
Enquiries that don't become jobs are deleted within 12 months. Records of completed jobs and invoices are kept for the period required by tax law.
Your rights
You're entitled to ask what information we hold about you, to have it corrected or deleted, and to object to the way we use it. Write to lorenjordan333@gmail.com. Should our reply not resolve it, the Information Regulator (South Africa) accepts complaints at inforegulator.org.za.
Security
The enquiry form travels over an encrypted HTTPS connection. Enquiries and job records are open only to the people who need them to do the work.